Last updated: July 2026

1. Introduction

FRANCA ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use and store your personal information when you visit francahealth.com or use our services.

FRANCA is operated by: FRANCA Potterstraat 12D Utrecht, Netherlands KVK: 89831993 BTW: NL004763479B46 Email: info@francawellness.com

2. What data we collect

We collect the following personal data:

• Name and email address — when you fill in a contact form, sign up for our newsletter or request a city guide or custom itinerary

• Message content — when you contact us via our contact form

• Purchase information — when you purchase a city guide or book a coaching session (processed via third-party payment providers)

We do not collect any sensitive personal data. We do not use cookies or tracking tools at this time.

3. Why we collect your data

We use your personal data for the following purposes:

• To respond to your enquiries and messages

• To send you updates, new city guides and wellness travel inspiration (only if you have signed up for our newsletter)

• To deliver digital products you have purchased (city guides as PDF)

• To plan and deliver coaching sessions

• To fulfil our legal obligations

4. Legal basis for processing

We process your personal data on the following legal grounds:

• Consent — for newsletter sign-ups and marketing communications

• Contract — to deliver services you have purchased or requested

• Legitimate interest — to respond to your enquiries

5. How long we keep your data

• Contact form messages — maximum 1 year

• Newsletter subscribers — until you unsubscribe

• Purchase and coaching records — 7 years (required by Dutch tax law)

6. Sharing your data

We do not sell your personal data to third parties. We may share your data with:

• Email service providers (for newsletter delivery)

• Payment processors (for purchases)

• Only when required by law

All third parties are required to handle your data in accordance with GDPR.

7. Your rights

Under GDPR you have the right to:

• Access the personal data we hold about you

• Correct inaccurate data

• Request deletion of your data

• Withdraw consent at any time

• Object to processing of your data

• Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl

To exercise any of these rights, please contact us at info@francawellness.com.

8. Security

We take reasonable measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is 100% secure.

9. Changes to this policy

We may update this privacy policy from time to time. The most recent version will always be available on our website. We recommend checking this page periodically.